Ashly Rae Ltd - Terms & Conditions

Last Updated: 26th January 

Welcome to Ashly Rae Ltd. These Terms & Conditions govern your use of our website and services. By accessing our site or purchasing from us, you agree to be bound by the following terms. If you do not agree to these Terms, you may not access the website or use any services.

1. Overview

This website is operated by Ashly Rae Ltd. Throughout the site, the terms "we," "us," and "our" refer to Ashly Rae Ltd. We offer this website, including all information, tools, and services available, conditioned upon your acceptance of these terms.

By using our website and/or purchasing from us, you agree to these Terms & Conditions (“Terms”), including additional policies referenced here or linked on our site.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

2. Eligibility & Use of Website

• By using this site, you confirm that you are at least the age of majority in your country of residence.

• You may not use our products for illegal or unauthorised purposes or violate any laws in your jurisdiction.

• You must not transmit any viruses, malware, or harmful code. A breach of this provision may result in immediate termination of service.

3. Account Registration

To access certain features of the website, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information.

• Keep your login credentials secure.

• Be responsible for all activities under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Orders & Payment

• We reserve the right to refuse any order at our discretion.

• Prices are subject to change without notice.

• By placing an order, you agree to provide accurate billing and shipping information.

5. Shipping & Delivery

• We offer free 24-hour shipping in the UK and ship internationally to the USA (more locations coming soon).

• Full details on delivery times, costs, and customs duties can be found in our [Shipping Policy].

6. Returns & Refunds

• We accept returns within 14 days of receiving your order, provided items are unworn, unwashed, and with all hygiene seals intact. Returns are issued at Ashly Rae Ltd's discretion

• Items marked “Final Sale” cannot be returned.

• Refunds will be issued to the original payment method only.

• Full return details can be found in our [Returns Policy].

7. Accuracy of Information

• We strive to ensure all product descriptions, images, and pricing are accurate, but we do not guarantee error-free content.

• We reserve the right to correct any errors, update information, or cancel orders if any details are incorrect at the time of purchase.

8. Intellectual Property

• All content on this website, including images, text, logos, and product designs, is owned by Ashly Rae Ltd and may not be copied, reproduced, or distributed without our written permission.

9. Termination of Services

We may suspend or terminate your access to our site at any time if you violate these Terms, engage in fraudulent activity, or misuse our website.

10. Order Cancellations & Restrictions

We reserve the right to:

• Refuse or cancel any order at our discretion.

• Limit quantities purchased per person, household, or order.

• Restrict sales to individuals or geographic regions where necessary.

If an order is canceled, we will attempt to notify you via the email or phone number provided at checkout.

11. Third-Party Tools & Services

We may provide access to third-party tools or integrations that we do not control. These tools are provided "as is" and "as available," without warranties. We are not liable for issues that arise from using third-party services.

12. No Warranty Disclaimer

• We do not guarantee that our website, products, or services will be error-free, uninterrupted, or meet all expectations.

• Product descriptions, images, and pricing are as accurate as possible but may contain minor variations.

• We are not liable for technical errors, security breaches, or issues beyond our control.

13. Privacy Policy

• Your personal information is collected and processed according to our [Privacy Policy], which details how we handle your data.

14. Governing Law

• These Terms are governed by and construed in accordance with the laws of the United Kingdom.

15. Contact Information

For any questions regarding these Terms, please contact us at: team@ashlyrae.com