SHIPPING & RETURNS
Shipping
All international orders are fully tracked
Duties & taxes – For orders shipped to the USA, no additional fees will be charged upon delivery for purchases up to $700. For orders to Ireland, duties may apply on purchases over €15. Please note that any applicable import duties or taxes are the responsibility of the recipient
📍 More international destinations coming soon! 🚚✨
Returns Policy
At Ashly Rae, we take pride in offering high-quality, timeless essentials designed to move with you. We hope you love your purchase, but if for any reason you need to return an item, we offer a 14-day return policy, subject to the conditions below.
1. Eligibility for Returns
1.1. To be eligible for a return, items must be unworn, unwashed, and in their original condition, with all hygiene seals, tags, and packaging intact.
1.2. For hygiene reasons, bodysuits with removed or broken hygiene seals cannot be returned.
1.3. Returns must be initiated within 14 days of receiving your order.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Email team@ashlyrae.com
- Include your order number and email address.
- Include whether you'd like a refund, exchange or store credit.
3. Return Shipping
3.1. Customers are responsible for the cost of return shipping. Initial shipping fees are non-refundable.
3.2. Returns must be shipped within 14 days of receiving your order. Returns sent after this period will not be accepted.
3.3. We recommend using a tracked shipping method to ensure your return reaches us safely.
3.4. You must include a note in your return package with your order number.
4. Inspection & Approval
4.1. Once we receive your return, it will be inspected to ensure it meets our return criteria.
4.2. If your return is approved, we will process your refund, exchange or store credit. If the return does not meet our criteria, it will be returned to you.
4.3. A £2 handling fee will be deducted from refunds to cover processing costs.
4.4 All returns are handled on a case-by-case basis and ultimately at Ashly Rae Ltd's discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our customers.
5. Refund Process
5.1. Refunds will be issued to the original payment method only.
5.2. Please allow up to 10 business days for refunds to be processed and appear on your statement. We expect it to be much quicker but processing times may vary depending on your payment provider.
6. International Returns
6.1. International customers are eligible for returns.
6.2. Customers must arrange and cover return shipping costs. We recommend using a tracked shipping service to ensure safe delivery.
7. Contact Information
For any questions about returns, please contact our team at team@ashlyrae.com
8. Changes to This Policy
Ashly Rae reserves the right to modify this policy at any time. Any updates will be posted on this page.
By placing an order with Ashly Rae Ltd, you acknowledge that you have read and agreed to this 14-day returns policy.
Customs, Duties, and Taxes Policy
1. Introduction
This policy outlines the customs fees and duties applicable to purchases made from [Your Brand Name] ("we," "us," or "our"). By placing an order with us, you agree to these terms. We encourage you to read the following information carefully before making a purchase.
2. Responsibility for Customs Fees and Duties
2.1. Customer Responsibility: All customs duties, taxes, and fees imposed by the destination country are the sole responsibility of the customer. These charges are not included in the purchase price or shipping fees.
2.2. Country-Specific Charges: Customs regulations vary by country, and we cannot guarantee specific import costs. We recommend that you check with your local customs office for details on any applicable charges before ordering.
2.3. Delivery Delays: Customs processing may cause unexpected delays beyond our control. We are not liable for delays due to customs clearance procedures in the destination country.
3. Customs Documentation and Compliance
3.1. Accurate Information: Customers must provide correct and complete shipping details to avoid customs issues. Any incorrect information may result in shipment delays, additional charges, or order cancellation.
3.2. Customs Declaration: We are required by law to declare the correct value and contents of your order on customs documents. We will not understate or falsify information on customs declarations.
4. Refusal to Pay Customs Fees
4.1. Unpaid Customs Fees: If customs duties, taxes, or fees are refused by the recipient, the order may be returned to us or disposed of by customs. If returned, the cost of return shipping and any additional customs charges will be deducted from your refund.
5. Refunds and Cancellations
5.1. Non-Delivery Due to Customs Issues: If your order is returned to us due to unpaid customs charges, we will issue a refund for the product price only, excluding shipping costs and any customs-related fees incurred.
6. Legal Compliance
6.1. Customer Responsibility: It is the buyer's responsibility to ensure compliance with local customs laws and regulations. We are not liable for any legal consequences arising from non-compliance.
7. Contact Information
For any questions regarding customs fees and duties, please reach out to our support team at [your email address].
8. Policy Updates
We reserve the right to update this policy at any time. Changes will take effect immediately upon posting on our website.
By placing an order with [Your Brand Name], you acknowledge that you have read and agreed to this customs policy.
